How do I get support from KOR?

Search on Knowledge Base

Browse the Knowledge Base for immediate access to a large library of support articles and FAQs. This option allows you to solve most problems and find quick and efficient solutions tailored to your specific needs. You can search and browse to find what you need.

If you can't find what you need, our support team is always here to help. You may connect with an agent by following these steps on how to create a support ticket.

At KOR, we have the Business and Technical support team.

Business Support

We are here to assist you during implementation and throughout production reporting.  The best way to reach us is via email, support@korfinancial.com 

Alternatively, we encourage you to create a support ticket as this enables you to view all your tickets, see the status, and interact directly with our support team within the Customer Portal. 

Our availability: From 9am UK / 4am US Eastern to 10pm UK / 5pm US Eastern

Technical Support

If you are experiencing high-severity connectivity and interface issues, please submit a support ticket and KOR technical support team will assist you.

Our availability: 24 hours a day, 7 days a week