RS: What happens before implementation hand off to production go live?

Prior to transitioning Client to KOR's standard support model, the following activities will be completed to ensure a smooth and confident handoff:

1. Training and Enablement

KOR will provide comprehensive training sessions to the Client’s designated operations and compliance teams. These sessions will include:

• Daily use of the KOR Reporting platform (Clients are expected to have users that will login to the system daily)
• Navigating key features and tools
• Understanding the reporting dashboards and monitoring tools
• Overview of built configurations and how they function
• How to make updates and manage configuration changes through KOR’s no-code interface
  
  

1. Configuration Sign-Off

All configurations and rules applied within the system will have been:

• Documented and reviewed with the Client
• Fully tested across all in-scope jurisdictions and asset classes
• Approved and signed off by the Client prior to go-live
  
  

1. Go-Live Readiness Confirmation

KOR will confirm the following with the Client:

• All onboarding documents and data are complete
• Data ingestion, transformation, and output flows are operating as expected

• Reconciliation processes are configured and functional